ANONYMOUS SITE INSPECTION INFORMATION

OVERVIEW:

Entrants are advised to read the criteria and guidelines closely. Please ensure your staff are aware that your property is entering the awards and that they can expect a judge to visit the property anytime from 5 May – 31 July 2025.

HOW TO MAXIMISE YOUR MARKS:

• Audit yourself against each of the category criteria for example:
• Attention to cleanliness and hygiene.
• Are all your in-house marketing materials and menus well-presented or do they need replacing?
• Do all the lights and other fittings work in each room?
• Does your team promote the property’s facilities to guests?
• Are all legal notices clearly displayed?
• Does any furniture/blinds need replacing?
• Do your staff use the guest’s name where applicable?

COMMON PITFALLS:

• Operator not using guest’s name
• Not promoting property facilities
• Lack of knowledge of local events or attractions
• Lack of communication around delays – luggage, room service, meal service
• Lack of in-house marketing on display throughout the property
• Delayed delivery of meals
• Specials not available
• Lack of staff attentiveness to guests or clearing of tables
• General cleanliness and presentation of rooms and public areas