Apartment/Suite Hotel of the Year

JUDGING (100% ANONYMOUS SITE INSPECTION)

*ELIGIBLE FOR ENTRY INTO THE AHA NATIONAL AWARDS

VOUCHER OR JUDGING FUNDS REQUIRED: to fund one night’s accommodation (standard apartment), breakfast allowance and parking for two adults to cover the cost of judging. 

CRITERIA FOR ENTRY: To qualify for this category, the property should offer fully self-contained
accommodation and has operated for a minimum of six (6) months at the time of nomination.

THE JUDGES WILL BE ASSESSING THE FOLLOWING POINTS:

• What about staying at your property sets it apart from the rest
• Apartment/Suite fit out quality
• Apartment/Suite kitchen, quality of appliances etc
• Arrival and departure experience
• The level and quality of services provided/available to guests
• Presentation of staff; courteous, professional and well groomed
• The appearance and quality of hotel facilities in both individual accommodation rooms and the overall property
• The programmes in place for your regular guests, e.g. rewards, corporate clubs
• Friendliness and efficiency of staff, level of service and anticipation of guest needs
• Apartment/suite décor and comfort, condition of fittings
• Theme, character, atmosphere and activities
• Apartment/Suite exterior
• Professionalism and outstanding customer service
• Security and safety
• Evidence of environmental sustainability best practice throughout the hotel