Superior Hotel of the Year

JUDGING (100% ANONYMOUS SITE INSPECTION)

*ELIGIBLE FOR ENTRY INTO THE AHA NATIONAL AWARDS

VOUCHER OR JUDGING FUNDS REQUIRED: to fund one night’s accommodation (superior room), breakfast, dinner, beverages, parking and room service to the value of $100 for two adults to cover the cost of judging. 

CRITERIA FOR ENTRY: To qualify for this category the property should be an upscale hotel and have operated for a minimum of six (6) months at the time of nomination.

THE JUDGES WILL BE ASSESSING THE FOLLOWING POINTS:

• What about staying at your property sets it apart from the rest
• The level and quality of services provided/available to guests
• The appearance and quality of hotel facilities in both individual accommodation rooms and the overall property
• How the food and beverage services complement the accommodation experience
• The additional benefits you provide to your guests, e.g. turndown service, robes, valet parking
• Conference and function facilities (optional)
• The programmes in place for your regular guests, e.g. rewards, corporate clubs
• Friendliness and efficiency of staff, level of service and anticipation of guest needs
• Room décor and comfort, condition of fittings
• Theme, character, atmosphere and activities
• Dedication to perfection apparent: discreet but effective
• Variety and standard of food and beverage outlets and services, including room service
• Quality in food and beverage
• Corporate facilities, i.e. business centre, conference rooms, etc
• Recreational facilities, pool, spa, gym etc
• Availability and efficiency of concierge services
• In-house marketing
• Security and safety
• Evidence of environmental sustainability best practice throughout the hotel